Vantic, Choralia’s exclusive HR analytics tool, allows to:

• Identify the performance indicators and the skills that more contribute to reach excellent results and to predict their effect.

• Indicate clearly the areas of development of people and managerial actions for the results imprevement.

• Decide the most useful and productive training activities.

Vantic integrates with strategic analysis and company performance management evaluating the skills of the people (managers or collaborators) who have to perform them daily, through a specific analysis process.

• Identification of the most important business objectives for the organization – for example: acquisition of new clients.

• Key Performance Indicator or “business driver” analysis, that is the fundamental results to reach the strategic objectives – for example: improvement in the percentage of success with the opening of new negotiations.

• Definition of the Key Success Factors, which means actions that have a fundamental impact on the KPIs – for example: better qualification of the name in the prospecting list.

• Evaluation of the coherence between strategy and existing skills model.

• Statistical correlation analysis between employee performance and performance indicators, such as customer satisfaction, financial performance or other operational measures, through articulated and reliable statistical systems, which means a clear indication of the skills that explain those results.

• Development of performance improvement plans through training, coaching, organizational strategies.

Choralia Vantic’s method of correlating performance between collaborators and performance indicators occurs through statistical systems such as multiple regression. The analysis includes 3 types of indicators:

• The type of correlation, positive, indifferent or negative, defined with the correlation index.

• The modality of the correlation, between competences and results, through the mathematical model obtained.

• The strength of the correlation, in other words how much a competence or a set of skills determines the result, defined with the index of determination. The results may typically present a high or low correlation scenario.

In the case of a highly correlated scenario, it is possible to define the exact impact of a competence and the training dedicated to it on the results and the related investment plans.

In this example, 66% of the result, measured in terms of the numerical base of the client portfolio managed by the accounts, depends on their skills.

Of these, 49% is determined by the ability to manage the customer portfolio, carefully planning the time invested on them;

27%, on the other hand, depend on credit management practices, which are very expensive in terms of time spent and only 16% of pure prospecting qualities.

This result has positively influenced the network’s efforts and investments towards a more efficient management of relations according to its potential.